Refund policy

Returns & Refunds

Every piece is printed to order, but that doesn't change your rights. If something isn't right, we'll make it right.

Your 14-day right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the right to cancel your order within 14 calendar days of receiving it, for any reason and without giving a justification.

To exercise this right, email us at support@regnumdei.store with your order number and a clear statement that you wish to withdraw from the purchase. You then have a further 14 days to send the item back.

Items must be returned unworn, unwashed, in their original condition and with all tags attached. This right applies to all items, including anything bought on sale or with a discount code.

Who pays for return shipping

For a change of mind, the cost of returning the item is yours. For an item that arrives faulty, damaged, or is not what you ordered, we cover the return shipping in full and you pay nothing.

Your refund

Once we receive the returned item, or proof that you have sent it — whichever comes first — we will refund you within 14 days, using the same payment method you used for the order. Your bank may take a few extra days to post it.

Where you chose a more expensive delivery option than our standard one, we refund the cost of standard delivery.

Faulty, damaged, or wrong items

Please check your order when it arrives and contact us as soon as you spot a problem. Send us your order number and a photo of the issue and we will replace the item or refund it in full, whichever you prefer. You do not pay return shipping in these cases.

Separately from the 14-day withdrawal right, consumers benefit from a legal guarantee of conformity of three years for goods bought under Spanish law, and of at least two years elsewhere in the EU. Nothing in this policy limits that.

Exchanges

The quickest route is to return the item for a refund and place a new order for the size or colour you want. That way you are not waiting on two shipments in sequence.

Customers outside the EU and UK

We apply the same 14-day return window worldwide. Return shipping for a change of mind is the customer's responsibility, and any customs duties already paid may not be recoverable.

Complaints

If you are not satisfied with how we have handled a return, write to us first and we will do our best to resolve it. You also retain the right to contact the consumer protection authority in your country of residence.